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Access Statement

Think Hotels Think Aston

The Aston Hotel Darlington is ideally situated just off the A1 in County Durham for both the leisure and business traveller. We have 80 en suite bedrooms offering king size, twin, family and adapted bedrooms. We aim to offer the highest standards of comfort, hospitality and facilities.

Pre arrival

For assistance please call our reception team on 01325 329600
The closest town is 8 mile away
A bus service is available from the hotel to the town centre
We do have access to a local taxi service (accessible taxi service would need to be booked in advance - please contact hotel)
You can contact the hotel by telephone, fax, email or in person. We are open 24 hours but responses to emails may be reduced from 11pm to 7am

Arrival & Car parking facilities

The hotel has one main entrance, which has no steps and is easily accessible.
The entrance doors to the hotel are automatic, there is a drop off area outside the front doors which is under a canopy slight slope to assist vehicle
There are disabled parking bays, which are identifiable

Main entrance & Reception

There are no steps in Reception lobby area
The reception desk is to your right when entering reception
There are a number of chairs in reception
The desk has two levels for registering your reservation
Assistance can be given to complete your registration card, please inform reception pre arrival
Brasserie & Bar 59 are located on your left when entering the hotel reception area
Conference rooms are located in front of you when entering reception and to your right. There are no steps or slopes within the hotel Reception or Brasserie
The floor surface within the Reception area is carpet and laminate flooring
Familiarisation tours can be given when requested in advance

Public Areas - WC

There is one set of public toilets, located in between Reception and Brasserie & Bar 59
The central toilet is adapted for access
Toilets provide: Wide access door, Grab rails, Lowered hand wash basin, Larger tiled floor space, Automatic soap dispenser, Lever taps on basin

Brasserie & Bar 59

Brasserie, Bar & lounge area are situated through two sets of double opening doors, opposite the reception desk
The area is carpeted
Chairs are mixed with high back chairs, easy chairs, stools
Chairs are with arms and without
Brasserie is located through the bar area
You are met in Brasserie then shown to your table, the Brasserie is table service only
Lighting is natural daylight and high level lighting, on an evening lighting is dimmed
We are able to cater for certain dietary requirements, please advise staff on booking
Tables are beech in colour, crockery white
Seating in Brasserie have no arms, other seating is available
Table reservations taken upon arrival

Bedrooms
There are 3 adapted bedrooms within the hotel (one room on each floor, with a lift to access the floors), the rooms are adapted for guests with disabilities - these include:

Wider entrance doors
Large floor space to enable guest to manoeuvre
Lower level desk area
Twin or King size bed combination
Vibrating pillow and flashing wake up emergency alarm
Pull cords (1 in bedroom, 1 in bathroom) sounding and lighting at reception when pulled
Horizontal and vertical grab rails around the toilet
Grab rails in shower and pull down seat
Low level wash basin
Flooring in bathroom non slip tiles
Flooring in bedroom short pile carpet
Television with teletext and remote control
Bedside lamps
Moveable bedside cabinets
Fire evacuation notice on back of bedroom door
Bedroom has an adjoining door should a carer be staying ( must be booked at time of reservation, subject to availability, room rate will be given upon request)
Room service is available from 12.30-3.30pm, 6pm-9pm
Menus for room service, Brasserie & Lite bites are located in the room
Please see bedroom directory / Reception for more information
Bedding is non feather
The bedroom has two easy chairs, low level table and desk chair
Some items of furniture can be moved, please enquire

Conference / Meeting rooms
There are 5 conference rooms:

All are ground floor
Wider entrance door (Stephenson 1,2,& 3)
Rooms benefit from natural daylight and high level lighting which can also be dimmed
Fully controllable air conditioning
Please notify conference organisers in advance if any additional services are required - specific seating etc ( there maybe a hire charge for some equipment when hired in)
The toilets are as listed above

Laundry

Laundry services are available Monday to Friday, collected by 9am and returned the same day. Bags are located in the wardrobe of your bedroom
Should you wish for your laundry to be collected from your room, please call reception

Toiletries

Toothbrush sets, shower caps are available from Reception

Newspapers

Reception will take you your newspaper order, papers are available at reception for pick up from 7am, should you want your paper brought to your room please inform Reception

Fuel

There is a service area on site, two minute walk
Service station also has a shop on site

Additional information

If you require assistance during your stay please contact reception, where we will do our best to assist you
Should a fire alarm sound it will be a continuous alarm
Any guests who may need assistance during their stay - Reception will inform teams in Brasserie, Night porters and Housekeeping
In the event of an evacuation - Senior person on duty will inform the fire brigade, that we have a guest who needs assistance to evacuate their room

Contact information

Address: Aston Hotel Darlington, Newton Park, Newton Aycliffe, Darlington DL1 3NL
Telephone: 01325 329600
Fax: 01325 313313
Email: enquiries@astonhoteldarlington.co.uk
Website: www.astonhotels.co.uk
Hours of operation: 24 hours
Accessible taxis: Boomerang 07854 367505 (must be pre booked)
Local public transport: Arriva 01325 465252
Local train station: Darlington 0845 7484950
Local taxis company: 01325 307307
Airport: Durham Tees Valley 0871 2242426

For more information or to make a booking call us now on 01325 329600